Last updated: October 2025 
Contact Email: info@pickndropapp.com 

I. Introduction 

Welcome to Pick N Drop LLC (“Pick N Drop,” “we,” “our,” or “us”). 
We provide ride-hailing, food-delivery, and parcel-logistics technology that connects riders, drivers, and merchants (“Users”) through our applications and websites (collectively, the “Platform”). 
Your use of the Platform signifies your agreement to these combined Terms of Use, Privacy Policy, and Accessibility Statement (“Policies”). 

II. Privacy and Data Protection 

1. Scope 

This Policy applies to everyone who uses Pick N Drop LLC in the United States—riders, drivers, delivery partners, merchants, and corporate clients. 

2. Information We Collect 

• Account Information: name, email, phone, address, password, payment method, photo. 

• Verification Data: government ID, selfie, date of birth. 

• Trip/Order Data: pickup/drop-off, distance, fare, timestamps. 

• Device & Usage Data: IP address, identifiers, OS version, crash logs. 

• Communications Data: calls, messages, ratings, feedback. 

• Third-Party Data: identity verification, payment providers, or others as legally permitted. 

3. How We Use Data 

We use data to: 

• Deliver and improve the Platform; 

• Match users and drivers efficiently; 

• Process payments and prevent fraud; 

• Provide customer support; 

• Send account or promotional updates (opt-out available); 

• Comply with law and enforce safety. 

4. Data Sharing 

We may share limited data: 

• With other Users to complete trips or deliveries; 

• With vendors handling hosting, analytics, payments, or safety; 

• With affiliates for operations; 

• With authorities where legally required. 
  We do not sell personal information. 

5. Cookies & Tracking 

Cookies help authenticate users and measure site performance. 
You can control cookies via browser or device settings. 

6. Retention & Deletion 

Data is retained while your account remains active and as needed for legal, tax, or safety reasons. 
You may request deletion at info@pickndropapp.com. 

7. Your Rights 

Access, correct, or delete your information; manage marketing preferences; control location sharing in your device settings. 

8. Security 

We use encryption, monitoring, and restricted access to protect information; however, no system is completely secure. 

III. Accessibility Commitment 

Pick N Drop LLC believes mobility belongs to everyone. 

Our Principles 

• Independence: Design features supporting personal autonomy. 

• Safety: Built-in alerts, route tracking, and emergency tools. 

• Dependability: Reliable platform performance. 

• Fairness: Equal service for every community. 

• Choice & Privacy: User-controlled settings. 

• Compliance: Conformance with WCAG 2.1 Level AA and ADA guidelines. 

Accessible Features 

• Screen-reader and voice-over compatibility 

• High-contrast and large-text modes 

• Haptic feedback and audible ride updates 

• Communication tools for deaf or hard-of-hearing drivers 

• Wheelchair and service-animal accommodations 

Feedback 

Email info@pickndropapp.com for accessibility feedback, refund requests, or accommodations. 
We regularly audit and enhance our products for inclusion. 

IV. Terms of Use 

1. Contractual Relationship 

Using the Platform creates a binding agreement with Pick N Drop LLC. 
If you disagree with these Terms, do not use the Platform. 
We may update them; continued use means acceptance. 

2. Nature of Services 

Pick N Drop LLC provides a technology platform connecting Users and independent third-party service providers (“Service Providers”). 
Service Providers are independent contractors, not employees or agents of Pick N Drop LLC. 

3. User Accounts 

• Minimum age 18 (or legal majority). 

• Maintain accurate information and confidentiality. 

• You are responsible for all activity on your account. 

• We may suspend or close accounts violating policy. 

4. User Conduct 

Do not use the Platform to break laws, harass others, disrupt systems, or damage property. 
Respect drivers, riders, and staff. 

5. Passenger Terms 

5.1 Passenger Responsibilities  

Passengers agree to:

• Provide accurate pickup and drop-off details.

• Treat drivers respectfully and follow all lawful instructions related to safety.

• Wear seat belts at all times.

• Pay all applicable fares, tolls, cancellation fees, and surcharges.

• Avoid bringing illegal goods, open alcohol, hazardous materials, or weapons.

5.2 Safety & Conduct 

Passengers must not:

• Harass, threaten, or harm drivers.

• Damage the driver’s vehicle or property.

• Request or pressure drivers to violate traffic laws or exceed legal speed limits.

Pick N Drop LLC may suspend accounts for unsafe behavior or policy violations.

5.3 Pets, Service Animals, and Cleanliness  

• Service animals are permitted as required by applicable laws.

• Non-service pets are allowed only with driver consent.

• Passengers are responsible for keeping pets secured and preventing damage.

• Cleaning fees may apply for spills, excessive dirt, pet accidents, or damage.

5.4 Cancellations and No-Show  

Passenger cancellations may incur a fee if:

• A driver has already accepted the ride.

• The driver has reached the pickup location.

• The passenger fails to show within the wait time window.

5.5 Personal Items  

Pick N Drop LLC is not responsible for items lost or left behind.

6. Driver Terms 

6.1 Driver Eligibility  

Drivers must comply with all regional laws and requirements, including:

• Valid driver’s license for the region of operation.

• Proof of vehicle insurance and registration.

• A vehicle that meets local safety and quality standards.

• Background checks, document verification, and identity validation.

• Meeting local age and driving-history requirements.

Pick N Drop LLC may periodically request updated documents.

6.2 Independent Contractor Status  

Drivers acknowledge that:

• They are independent contractors, not employees of Pick N Drop LLC.

• They choose when and where to drive.

• They are solely responsible for taxes, expenses, fuel, insurance, and maintenance.

6.3 Driver Responsibilities  

Drivers agree to:

• Provide safe, lawful, and professional transportation.

• Follow traffic rules and all applicable ride-share regulations.

• Maintain a clean, damage-free, and roadworthy vehicle.

• Treat passengers respectfully and avoid discrimination or harassment.

• Maintain active insurance coverage required by local laws.

6.4 Zero-Tolerance Policy  

Drivers may not operate a vehicle:

• Under the influence of alcohol, drugs, or impairing substances.

• While fatigued, distracted, or unfit to drive.

Reports of impairment may result in immediate deactivation pending investigation.

6.5 Pets & Service Animals  

• Drivers must accept service animals as required by law.

• Drivers may decline non-service pets at their discretion.

• Drivers must notify Pick N Drop LLC of any pet-related incidents requiring cleaning.

6.6 Trip Acceptance  

Drivers are free to accept or decline trip requests unless restricted by local laws.
Excessive cancellations or unprofessional behavior may affect driver status.

6.7 Earnings & Payments  

Driver earnings are calculated based on:

• Time and distance

• Base fares

• Surge/multiplier pricing

• Tolls and safety fees (where applicable)

• Platform service fees

Payments are made through Pick N Drop’s payment system.
Drivers must maintain valid payout account details.

7. Payments and Fees 

Charges appear before confirmation and may vary by demand, distance, or fees. 
Pick N Drop LLC acts as limited payment collection agent for Service Providers. 
All charges are final and non-refundable unless required by law. 
Tips are voluntary and go directly to the provider. 

8. Arbitration Agreement 

All disputes are resolved by binding individual arbitration under the Federal Arbitration Act and California law. 

• No jury trial or class actions. 

• Administered by ADR Services Inc. or a comparable forum. 

• You may opt out within 30 days of accepting these Terms by emailing info@pickndropapp.com. 

• Certain claims (e.g., small-claims or IP matters) may go directly to court. 

9. Termination 

We may suspend or terminate accounts for misconduct or legal reasons. 
You may close your account anytime by contacting info@pickndropapp.com. 

10. Disclaimers 

The Platform and services are provided “as is” and “as available.” 
We make no express or implied warranties. 
We are not responsible for the actions or omissions of independent Service Providers. 

11. Limitation of Liability 

To the fullest extent permitted by law, Pick N Drop LLC is not liable for indirect, incidental, or consequential damages, lost profits, or personal injury arising from use of the Platform or third-party services. 

12. Indemnification 

You agree to indemnify and hold harmless Pick N Drop LLC, its affiliates, officers, and employees from claims, damages, or expenses caused by your use of the Platform or violation of these Policies. 

13. Governing Law and Venue 

These Policies are governed by California law, with exclusive jurisdiction in the state or federal courts of San Francisco County, California, for matters not subject to arbitration. 

14. Notices 

We may send notices by email, in-app alerts, or postings on the Platform. 
Legal correspondence should be directed to info@pickndropapp.com or mailed to our registered U.S. address. 

15. General Provisions 

• No joint venture or employment relationship is created. 

• If any term is invalid, the remainder remains in effect. 

• You may not assign these Terms without written consent. 

• Section headings are for reference only. 

V. Contact Information 

Pick N Drop LLC 
Email: info@pickndropapp.com 
Address: 1183 Duomo way , Manteca , California 95337 

Acknowledgment 

By using Pick N Drop’s Platform, you confirm that you have read, understood, and agree to these combined Privacy, Accessibility, and Terms of Use provisions.